Customer Center

FAQ

Here you will find answers to frequently asked questions.

Shopping at alfaoutdoor.com

During your first purchase, you can choose to store your information and create a password. This way you can easily retrieve the information the next time you make a purchase. Read a simple step-by-step purchasing guide here.

If you forget your password, it can easily be retrieved by pressing "Forgot password?" at checkout.

The items in your cart will be saved, but not reserved, for 7 days. For this reason you may find that a product is sold out before you reach checkout. To ensure an item, we recommend that you carry out the entire purchase process immediately when you have added the product(s) you want in the shopping cart.

In the shopping cart you will find on the right side of your screen a field called «Discount code». Click here and enter the code. Press "Apply" to activate the code and see the discount deducted.

We accept payments with Klarna and credit card payments with Visa og MasterCard through Stripe.

Credit cards is charged at the time of purchase. Klarna invoices will be sent at the time we ship the product from our warehouse.

Pre-orders may be charged before they are sent from our warehouse.

All orders are processed quickly, and after 24 hours it will not be possible to make changes or cancellations. Until then, contact us with the live chat on the webpage
and we will do our best to help you out. You can also reach us by phone +47 61 33 69 00 or e-mail webshop@alfa.no 


All orders over €350 qualifies for free shipping. For orders below €350, the shipping charges depends on where in the world you are located. Shipping cost will be calculated in the checkout.

We normally ship orders within the next working day, assuming we have the items in stock. In addition, expect 1-4 days transit time depending on your location.

You will receive tracking number directly from Bring or DHL depending on the chosen delivery method. You can also find your tracking number on the shipment confirmation you have received by e-mail.

Here you'll find information and online registrations forms for returns and warranty returns.

In case of returning new items, the total amount for the item will be refunded to your payment method. Please note that you as a customer is responisble for both freight and return freight for international returns. Read more about returns and register returns.

Shoes and accessories

Our impregnated shoe laces comes in 5 lenghts. Chosing length depends on the boots' size and shaft height.

Generally, laces up to 160cm will fit our low boots, in addition to mid-high boots in women's sizes. 180-200 cm fits hiking mid in men's sizes and hiking high/mountain. 220 cm is intended our hunting boots.

Please note that these are only general guidelines. If you're unsure which lace length to choose, we recommend measuring the laces already in your boots to ensure proper length.

Find your size with our Size Guides.

No. All our boots are built on Alfa lasts, but different varieties. On the product pages you find information regarding the last on every shoe model and a size guide for this particular model.

About Alfa

You can read more about our factories here.

You can buy all models of ALFA shoes here in the online store at alfaoutdoor.com.

ALFA shoes are also sold by various outdoor shops in Scandinavia and aroudn the world.

See an overview of the largest retailers of shoes from ALFA here.

Care and repair

We are brand neutral when it comes to maintenance products, and recommend contacting your local shoe or sports dealer with expertise in maintenance to find the right products for your particular shoe. Read more about maintenance here.

A loose sole or a loose collage can very easily be repaired with glue without the shoes having any reduced functionality. In addition, we also contribute a little to the environment by repairing rather than throwing away shoes that are basically fully usable. We recommend the glue Aquatite and not regular superglue as it does not last.

Read step by step on how to repair the shoes yourself here.

Good luck!

It is a relatively well-known phenomenon that bad odors can occur in footwear constructed with textile materials. This occurs very rarely in footwear where the main component is leather.

The reason why odors occur is that the drying process has taken too long, and that there is thus a certain bacterial production. A typical example is if wet sneakers are forgotten again on the stairs on a humid autumn evening.

To avoid this type of problem, it is important to bring shoes / boots into the heat, and take out the insoles to dry them separately. A lot of moisture accumulates between the insole and the GoreTex laminate. For very damp shoes, newspaper can be used for a few minutes to extract moisture.

If you have a bad smell in your shoes, this can be difficult to get out. One possible solution that may work is:

1. Remove the insoles (often the smell can be in these so these must also be washed, possibly you can change the insoles.

2. Rinse off dirt and grime on the shoes.

Leather boots / shoes:

3. Fill the inside of the shoes with soapy water when the shoes are upright. Use Antibacterial Zalo, Vinegar with a drop of Zalo or Holmenkoll Textile Wash.

4 Brush the shoes thoroughly inside with a kitchen brush etc. Leave the shoes for a couple of hours.

5 Also wash the insoles well in soapy water if you do not change them. It is advisable to put in new insoles, as a lot of bacteria / odor may have accumulated in them. 6. Rinse and dry the shoes thoroughly. Use shoe dryers that blow hot air, not a heat rack, fireplace or heated floor.

Textile shoes or shoes in Alfa-AirTM material:

3. Fill the inside of the shoes with soapy water when the shoes are upright Use Antibacterial Zalo, Vinegar with a drop of Zalo or Holmenkoll Textile Wash.

4. Brush the shoes thoroughly with a kitchen brush or the inside and the outside.Leave the shoes in the soap habit net a couple of hours so the water fills them inside and covers them outside.

5. Also wash the insoles well in soapy water if you do not change them. You may want to put in new insoles, as a lot of bacteria / odor may have accumulated in these.

6. Rinse and dry the shoes thoroughly. Use a shoe dryer that blows hot air. Do not dry shoes on or near a hot source such as a fireplace, stove, underfloor heating or heating rack.