CUSTOMER CENTER

Here you will find useful information and general terms and conditions for the purchase, return and warranty complaints on ALFA products. In addition, we share our best tips and advice for the maintenance of ALFA shoes and boots.

Purchase guide

Simple step-by-step guide that guides you through the buying process.

Purchase guide

Terms and conditions

Here you will find information about the conditions that apply to purchases at alfaoutdoor.com

Terms and conditions

Shipping

Free express delivery for all orders over 350€. Read more about our shipping policy

Shipping Policy

Returns

We offer a 30-day right of exchange and return on items purchased in our online store.

Exchange and return policy

Warranty Returrns

Information about the warranty on ALFA's products and how to report a faulty product.

Garanti og reklamasjon

Size guide

Learn how to choose the right size

Size guides

Repair

Has the shoes been damaged? Check out some simple repairs you can do yourself or book service of your Impact A/P/S GTX shoes here.

Repair

Care instructions

Proper care contributes to maintaining the looks, durability and high quality of your boots. Here, you will find care instructions for different types of outer materials.

Care instructions

FAQ - Vanlige stilte spørsmål

Here you will find answers to frequently asked questions.

FAQ - Frequently Asked Questions

Privacy Policy

Alfa Sko AS collects, processes and analyzes data about usage, traffic and events on our websites; alfa.no, alfaoutdoor.se and alfaoutdoor.com. By visiting and using these sites, you agree to the terms set forth below.

Privacy Policy

ALFA Shoe Academy

Are you unsure which model or type of shoe best suits your use? Check out ALFA's shoe school. Here we give you some of our expert tips when choosing shoes and how to take the best care of them so that you get many nice trips together.

ALFA Shoe Academy

Contact customer center

If you do not find the answer to your question, you are welcome to contact us.

Contact us